SHIPPING POLICY

We aim to deliver fresh, high-quality products to you in the safest and quickest way possible. Once your order is placed and confirmed, it is processed within 1–3 business days. Orders are packed with care to maintain hygiene, freshness, and product safety. Dispatch timelines may vary during high-demand periods, festive seasons, sales, or due to unforeseen circumstances such as weather conditions, lockdowns, or courier delays.

After dispatch, delivery usually takes 3–7 business days depending on your location and courier service availability. Delivery timelines mentioned are approximate and may vary due to third-party logistics partners. Once shipped, customers will receive tracking details via SMS/WhatsApp/email (if applicable), and the order can be tracked until delivery. We are not responsible for delays caused by courier partners, natural calamities, or factors beyond our control, but we will always assist you in tracking and resolving delivery-related concerns.

Shipping charges, if applicable, will be displayed at the time of checkout. In some cases, free shipping may be offered on selected products, order values, or during special promotions, as mentioned on our platform. Customers are requested to provide complete and accurate delivery details including address, landmark, and contact number. Any delivery failure due to incorrect address or unreachable contact details may result in re-shipping charges or return-to-origin costs, which will be borne by the customer.

If the package appears tampered with, damaged, or open at the time of delivery, we recommend refusing the delivery and informing us immediately. In case you accept delivery and later find issues such as damage or incorrect items, you must contact us within 24 hours of receiving the order along with clear images and an unboxing video for verification. Our team will review the issue and provide a suitable resolution as per our policies.